Content

Ticket conversations / Convert type

Update the type of a ticket conversation

Route: /api/{tenant:minlength(2)}/v{version:apiVersion}/ticket_conversations/convert_type

Method: POST

Authorisation: Minimum role: USER

Name	Type	Source
input	DTO_ticket_conversation_convert_type	Body

Request body example

Response status: 200 (OK)

Other response statuses: 400 (BadRequest), 403 (Forbidden)

Response body example

Name	Type	Description
id	Int32	Id
ticket_id	Int32	Ticket id
to_type	ENUM ticket_conversation_type	To type

Name	Type	ReadOnly	Description
sys_status	DTO_reference_color		Sys status
created_by	DTO_reference_user	ReadOnly	Created by
last_updated_by	DTO_reference_user	ReadOnly	Last updated by
requester	DTO_contact		Requester
last_message_extracted	String		Last message extracted
sys_attachments	DTO_reference_attachment[]		Sys attachments
id	Int32	ReadOnly	Id
ticket_id	Int32		Ticket id
created	DateTime	ReadOnly	Created
last_updated	DateTime	ReadOnly	Last updated
type	ENUM ticket_conversation_type		Type
email_addresses	DTO_email_address[]		Email addresses
sys_content_rich	DTO_rich_text		Sys content rich

Name	Type	ReadOnly	Description
bg_color	String	ReadOnly	Bg color
text_color	String	ReadOnly	Text color
id	Int32		Id
label	Object	ReadOnly	Label

Name	Type	ReadOnly	Description
profile_pic	String	ReadOnly	Profile pic
email	String	ReadOnly	Email
id	Int32		Id
label	Object	ReadOnly	Label

Name	Type	Description
user_id	Int32	User id
email	String	Email
name	String	Name
profile_pic	String	Profile pic

Name	Type	ReadOnly	Description
size_kb	Int32	ReadOnly	Size kb
status	ENUM attachment_status	ReadOnly	Status
status_message	String	ReadOnly	Status message
download_url	String	ReadOnly	Download url
id	Int32		Id
label	Object	ReadOnly	Label

Name	Type	Description
email	String	Email
name	String	Name
direction	ENUM email_address_direction	Direction

Name	Type	ReadOnly	Description
plain_preview	String	ReadOnly	Plain preview
html	String		Html
editorjs	DTO_editorjs		Editorjs
read_minutes	Int32		Read minutes

Name	Type	Description
time	Int64	Time
version	String	Version
blocks	DTO_editorjs_block[]	Blocks

Name	Type	Description
id	String	Id
type	String	Type
data	Object	Data

Value	Name	Description
0	UNKNOWN	UNKNOWN
1	UNAVAILABLE	UNAVAILABLE, processing in progress
2	OK	OK
3	WARNING	WARNING
4	ERROR	ERROR

DELETE Ticket conversations / Delete

POST Tickets / Create