Content

Tickets / External dynamic form

Creation of tickets from external dynamic forms (unauthenticated)

Route: /api/{tenant:minlength(2)}/v{version:apiVersion}/tickets/external_dynamic_form

Method: POST

Authorisation: No authentication needed

Name	Type	Source
tickets_input	DTO_ticket[]	Body
form	String	Query

Request body example

Response status: 200 (OK)

Response type: DTO_ticket[]

Other response statuses: 400 (BadRequest), 403 (Forbidden)

Response body example

Name	Type	ReadOnly	Description
id	Int32	ReadOnly	Id
group	DTO_reference		Group
assignee	DTO_reference		Assignee
requester	DTO_contact		Requester
created	DateTime	ReadOnly	Created
created_by	DTO_reference_user	ReadOnly	Created by
last_updated	DateTime	ReadOnly	Last updated
last_updated_by	DTO_reference_user	ReadOnly	Last updated by
last_message	DateTime (nullable)	ReadOnly	Last message
reply_count	Int32	ReadOnly	Reply count
reply_history	DTO_ticket_reply_history[]	ReadOnly	Reply history
sys_priority	DTO_reference		Sys priority
sys_status	DTO_reference		Sys status
sys_subject	String		Sys subject
sys_content_rich	DTO_rich_text		Sys content rich
suggested_reply_status	ENUM suggested_reply_status		Suggested reply status
sys_attachments	DTO_reference_attachment[]		Sys attachments

Name	Type	ReadOnly	Description
id	Int32		The id of the reference
label	Object	ReadOnly	Name/Label from referenced object.

Name	Type	Description
user_id	Int32	User id
email	String	Email
name	String	Name
profile_pic	String	Profile pic

Name	Type	ReadOnly	Description
profile_pic	String	ReadOnly	Profile pic
email	String	ReadOnly	Email
id	Int32		Id
label	Object	ReadOnly	Label

Name	Type	Description
by	DTO_reference_user	By
id	Int32	Id
type	ENUM ticket_conversation_type	Type
created	DateTime	Created

Name	Type	ReadOnly	Description
plain_preview	String	ReadOnly	Plain preview
html	String		Html
editorjs	DTO_editorjs		Editorjs
read_minutes	Int32		Read minutes

Name	Type	Description
time	Int64	Time
version	String	Version
blocks	DTO_editorjs_block[]	Blocks

Name	Type	Description
id	String	Id
type	String	Type
data	Object	Data

Name	Type	ReadOnly	Description
size_kb	Int32	ReadOnly	Size kb
status	ENUM attachment_status	ReadOnly	Status
status_message	String	ReadOnly	Status message
download_url	String	ReadOnly	Download url
id	Int32		Id
label	Object	ReadOnly	Label

Value	Name	Description
0	UNKNOWN	UNKNOWN
1	UNAVAILABLE	UNAVAILABLE, processing in progress
2	OK	OK
3	WARNING	WARNING
4	ERROR	ERROR

POST Tickets / Create

PUT Tickets / Update