Content

Tickets / Merge

Merge ticket(s).

Route: /api/{tenant:minlength(2)}/v{version:apiVersion}/tickets/merge

Method: POST

Authorisation: Minimum role: USER

Request Arguments

Name	Type	Source
input	DTO_ticket_merge_input	Body

Request body example

Response object

Response status: 200 (OK)

Response type: DTO_ticket_complete

Wrapper: DTO_response_wrap

Other response statuses: 400 (BadRequest), 403 (Forbidden)

Response body example

DTO_ticket_merge_input

Name	Type	ReadOnly	Description
merge_to_ticket_id	Int32		Merge to ticket id
merge_from_ticket_ids	Int32[]		Merge from ticket ids

DTO_ticket_complete

Name	Type	Description
ticket	Object	Ticket
suggested_reply	DTO_ticket_conversation	Suggested reply
conversations	DTO_ticket_conversation[]	Conversations
auto_saved_reply	DTO_auto_save	Auto saved reply
more_like_this	DTO_search_response[]	More like this
quick_actions	DTO_ticket_quick_actions	Quick actions
more_from_requester	DTO_ticket_more_from_requester	More from requester

DTO_ticket_conversation

Name	Type	ReadOnly	Description
sys_status	DTO_reference_color		Sys status
created_by	DTO_reference_user	ReadOnly	Created by
last_updated_by	DTO_reference_user	ReadOnly	Last updated by
requester	DTO_contact		Requester
last_message_extracted	String		Last message extracted
sys_attachments	DTO_reference_attachment[]		Sys attachments
id	Int32	ReadOnly	Id
ticket_id	Int32		Ticket id
created	DateTime	ReadOnly	Created
last_updated	DateTime	ReadOnly	Last updated
type	ENUM ticket_conversation_type		Type
email_addresses	DTO_email_address[]		Email addresses
sys_content_rich	DTO_rich_text		Sys content rich

DTO_reference_color

Name	Type	ReadOnly	Description
bg_color	String	ReadOnly	Bg color
text_color	String	ReadOnly	Text color
id	Int32		Id
label	Object	ReadOnly	Label

DTO_reference_user

Name	Type	ReadOnly	Description
profile_pic	String	ReadOnly	Profile pic
email	String	ReadOnly	Email
id	Int32		Id
label	Object	ReadOnly	Label

DTO_contact

Name	Type	Description
user_id	Int32	User id
email	String	Email
name	String	Name
profile_pic	String	Profile pic

DTO_reference_attachment

Name	Type	ReadOnly	Description
size_kb	Int32	ReadOnly	Size kb
status	ENUM attachment_status	ReadOnly	Status
status_message	String	ReadOnly	Status message
download_url	String	ReadOnly	Download url
id	Int32		Id
label	Object	ReadOnly	Label

DTO_email_address

Name	Type	Description
email	String	Email
name	String	Name
direction	ENUM email_address_direction	Direction

DTO_rich_text

Name	Type	ReadOnly	Description
plain_preview	String	ReadOnly	Plain preview
html	String		Html
editorjs	DTO_editorjs		Editorjs
read_minutes	Int32		Read minutes

DTO_editorjs

Name	Type	Description
time	Int64	Time
version	String	Version
blocks	DTO_editorjs_block[]	Blocks

DTO_editorjs_block

Name	Type	Description
id	String	Id
type	String	Type
data	Object	Data

DTO_auto_save

Name	Type	Description
entity	ENUM entity	Entity
optional_id	Int32 (nullable)	Optional id
data	JObject	Data

DTO_search_response

Name	Type	ReadOnly	Description
sys_status	DTO_reference		Sys status
category	DTO_reference		Category
group	DTO_reference		Group
id	Int32		Id
title	String		Title
highlight	String		Highlight
additional_info	String		Additional info
entity	ENUM entity	ReadOnly	Entity
score	Double	ReadOnly	Score
score_weighted	Double	ReadOnly	Score weighted
external_link	String	ReadOnly	External link
created	DateTime		Created
body	String		Store the full text of the entity in plain text.

DTO_reference

Name	Type	ReadOnly	Description
id	Int32		The id of the reference
label	Object	ReadOnly	Name/Label from referenced object.

DTO_ticket_quick_actions

Name	Type	ReadOnly	Description
sys_status	DTO_reference	ReadOnly	Sys status
sys_priority	DTO_reference	ReadOnly	Sys priority
language	DTO_reference	ReadOnly	Language
group	DTO_reference	ReadOnly	Group
assignee	DTO_reference	ReadOnly	Assignee
sys_tag	DTO_reference	ReadOnly	Sys tag

DTO_ticket_more_from_requester

Name	Type	ReadOnly	Description
tickets	Object		Tickets
additional_count	Int32		Additional count

ENUM ticket_conversation_type

Value	Name	Description
0	UNKNOWN	UNKNOWN
1	REPLY_INBOUND	REPLY_INBOUND
2	NOTE_PRIVATE	NOTE_PRIVATE
3	NOTE_PUBLIC	NOTE_PUBLIC
4	FORWARD	FORWARD
5	REPLY_OUTBOUND	REPLY_OUTBOUND
6	SUGGESTED_REPLY	SUGGESTED_REPLY

ENUM attachment_status

Value	Name	Description
0	UNKNOWN	UNKNOWN
1	UNAVAILABLE	UNAVAILABLE, processing in progress
2	OK	OK
3	WARNING	WARNING
4	ERROR	ERROR

ENUM email_address_direction

Value	Name	Description
0	UNKNOWN	UNKNOWN
1	FROM	FROM
2	TO	TO
3	CC	CC
4	BCC	BCC
5	FORWARDED_TO	FORWARDED_TO
6	RESENT_FROM	RESENT_FROM
7	REPLY_TO	REPLY_TO

ENUM entity

Value	Name	Description
0	UNKNOWN	UNKNOWN
1	LIST	LIST
2	GROUP	GROUP
3	USER	USER
4	LIST_ENTRY	LIST_ENTRY
5	TICKET	TICKET
6	SEARCH	SEARCH
7	INVOICE	INVOICE
8	KNOWLEDGE_BASE	KNOWLEDGE_BASE
9	SCRAPED_ITEM	SCRAPED_ITEM
10	FIELD	FIELD
11	TICKET_CONVERSATION	TICKET_CONVERSATION
12	EXPORT	EXPORT
13	EXTERNAL_PRODUCT	EXTERNAL_PRODUCT
14	TEMPLATE	TEMPLATE

GET Tickets / Test empty

DELETE Tickets / Delete