Tickets
Reply summary
Generates a short customer-facing AI recap of the ticket and its conversation, for a reply that is sent without the quoted history (history_mode NO_HISTORY), and returns it as rich text (an HTML list) without storing anything on the ticket.
The call waits for the model and counts against the same per-User AI summary allowance as the internal summary; the caller pastes the result into the reply draft, where it can be edited before sending.
A ticket locked by another User (see the lock endpoints) answers 423 Locked and nothing is generated.
POST
/api/{tenant:minlength(2)}/v{version:apiVersion}/tickets/reply_summary/{id}
- Authorisation
- Minimum role: USER
Request arguments
Request body example
Response
- Status
- 200 (OK)
- Type
- DTO_rich_text
- Wrapper
- DTO_response_wrap
- Other statuses
- 400 (BadRequest), 401 (Unauthorized), 403 (Forbidden), 404 (NotFound), 409 (Conflict), 423 (Locked), 429 (TooManyRequests)
Response body example
DTO_rich_text
| Name | Type | ReadOnly | Description |
|---|
| plain_preview | String | ReadOnly | Plain preview |
| html | String | | Html |
| editorjs | DTO_editorjs | | Editorjs |
| tiptap | DTO_tiptap | | Tiptap |
| read_minutes | Int32 | | Read minutes |
DTO_editorjs
| Name | Type | ReadOnly | Description |
|---|
| time | Int64 | | Time |
| version | String | | Version |
| blocks | DTO_editorjs_block[] | | Blocks |
DTO_editorjs_block
| Name | Type | ReadOnly | Description |
|---|
| id | String | | Id |
| type | String | | Type |
| data | Object | | Data |
DTO_tiptap_attrs
| Name | Type | ReadOnly | Description |
|---|
| textAlign | String | | Textalign |
| level | Int32 (nullable) | | Level |
| checked | Boolean (nullable) | | Checked |
| id | Int32 (nullable) | | Id |
| alt | String | | Alt |
| title | String | | Title |
| width | String | | Width |
| wrapperStyle | String | | Wrapperstyle |
| containerStyle | String | | Containerstyle |
| files | DTO_tiptap_file_ref[] | | Files |
| href | String | | Href |
| target | String | | Target |
| colspan | Int32 (nullable) | | Colspan |
| rowspan | Int32 (nullable) | | Rowspan |
| color | String | | Color |
| text | String | | Text |
| name | String | | For emoji |
| native | String | | For emoji |
DTO_tiptap_file_ref
| Name | Type | ReadOnly | Description |
|---|
| id | Int32 | | Id |
| label | String | | Label |
Generated Sep 15, 2026 19:45
