Tickets

Delete

Soft-deletes a ticket, which stays restorable for 14 days and then stops being returned at all; its conversations are left attached to it rather than deleted in their own right. When the ticket originates from a linked Microsoft or Google mailbox the underlying message is also moved to that mailbox's Deleted Items folder.

DELETE /api/{tenant:minlength(2)}/v{version:apiVersion}/tickets/{id}

Authorisation: Minimum role: USER

Request arguments

Name	Type	Source
id	Int32

Request body example

Response

Status: 200 (OK)
Type: DTO_acknowledgement

Wrapper: DTO_response_wrap

Other statuses: 400 (BadRequest), 403 (Forbidden)

Response body example

DTO_acknowledgement

Name	Type	ReadOnly	Description
message	String		Message

Generated Aug 4, 2026 18:37