Ticket conversations

Resend

Sends an email to the customer again after it could not be sent (send_failed on an outbound reply or forward, or first_message_send_failed on a ticket started as an email). The stored email goes out unchanged, to the same recipients with the same subject and body, and send_failed stays true until it is delivered. Answers 400 when the email was not given up, 409 while it is still being sent or when the original email is no longer kept, 429 when it was sent again less than a minute ago, and 423 when another User locked the ticket.

POST /api/{tenant:minlength(2)}/v{version:apiVersion}/ticket_conversations/{ticket_id}/{id}/resend

Authorisation: Minimum role: USER

Request arguments

Name	Type	Source
ticket_id	Int32
id	Int32

Request body example

Response

Status: 200 (OK)
Type: DTO_acknowledgement

Wrapper: DTO_response_wrap

Other statuses: 400 (BadRequest), 401 (Unauthorized), 403 (Forbidden), 404 (NotFound), 409 (Conflict), 423 (Locked), 429 (TooManyRequests)

Response body example

DTO_acknowledgement

Name	Type	ReadOnly	Description
message	String		Message

Generated Nov 3, 2026 05:19