Sla
Settings
Returns the workspace SLA settings (which statuses pause the resolution clock).
GET
/api/{tenant:minlength(2)}/v{version:apiVersion}/sla/settings
Request arguments
| Name | Type | Source |
|---|
Request body example
Response
Response body example
DTO_sla_settings
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| pause_statuses | DTO_reference[] | Statuses that pause the resolution clock, i.e. the ones that mean "waiting on the customer". Defaults to the workspace's Pending status. The first-response clock never pauses. | |
| available_statuses | DTO_reference[] | ReadOnly | The workspace's ticket statuses, so the settings screen can offer them without having to run a ticket query to harvest them from aggregations. |
| available_priorities | DTO_reference[] | ReadOnly | The workspace's ticket priorities, for the rule editor's priority condition. |
| available_groups | DTO_reference[] | ReadOnly | The workspace's groups, for the rule editor's group condition. |
DTO_reference
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| id | Int32 | The id of the reference | |
| label | Object | ReadOnly | Name/Label from referenced object. |
Generated Aug 4, 2026 18:37