Notifications

Settings

Returns the calling User's notification settings, the per group new ticket, ticket reply and SLA alert preferences together with the mention and ticket assignment channel settings.

GET /api/{tenant:minlength(2)}/v{version:apiVersion}/notifications/settings

Authorisation: Minimum role: USER

Request arguments

Name	Type	Source

Request body example

No input arguments

Response

Status: 200 (OK)
Type: DTO_notification_settings_wrapper

Wrapper: DTO_response_wrap

Other statuses: 400 (BadRequest), 403 (Forbidden)

Response body example

DTO_notification_settings_wrapper

Name	Type	Description
groups	DTO_notification_group[]	Groups
mention	DTO_notification_channel	Mention
assigned	DTO_notification_channel	Assigned

DTO_notification_group

Name	Type	Description
new_ticket_email	Boolean	New ticket email
new_ticket_inapp	Boolean	New ticket inapp
reply_ticket_email	Boolean	Reply ticket email
reply_ticket_inapp	Boolean	Reply ticket inapp
new_ticket	DTO_notification_channel	New ticket
reply_ticket	DTO_notification_channel	Reply ticket
sla_alert	DTO_notification_channel	A ticket in this group is about to blow (or has blown) an SLA deadline. Only sent when the workspace has SLA.
id	Int32	Id
name	String	Name

DTO_notification_channel

Name	Type	ReadOnly	Description
email	Boolean		Email
inapp	Boolean		Inapp

Generated Aug 4, 2026 18:37