Stats

Team

Per group and per user: what each carried, how fast they answered, how often the promise was kept, plus the highlighted AI row.

GET /api/{tenant:minlength(2)}/v{version:apiVersion}/stats/team

Request arguments

Name	Type	Source
group_ids	Int32[]	Query
timeframe	ENUM dashboard_kpi_timeframe
from	DateTime
to	DateTime
compare	Boolean

Request body example

Response body example

Name	Type	Description
groups	DTO_stats_team_group[]	Groups
users	DTO_stats_team_user[]	Users
ai_row	DTO_stats_team_user	The highlighted "Deskhero AI" row: auto-replies plus the chat-bot.
period	DTO_stats_period	Period
active_users	Int32	Users who sent at least one reply in the window.
replies_sent	DTO_stats_metric	Outbound replies sent by people.
resolved_by_users	DTO_stats_metric	Tickets resolved in the window that are assigned to a person.
resolved_by_ai	DTO_stats_metric	Tickets resolved in the window that never needed a person.
resolved_total	Int32	Total resolved in the window, so the two figures above can be shown as shares.
sla_available	Boolean	True when SLA columns should be rendered at all.

Name	Type	Description
id	Int32	Id
name	String	Name
created	Int32	Created
resolved	Int32	Resolved
average_first_reply_sec	Double (nullable)	Average first reply sec
first_reply_sla_pct	Double (nullable)	First reply sla pct
resolution_sla_pct	Double (nullable)	Resolution sla pct
auto_answered_pct	Double (nullable)	Share of the group's tickets that were auto-answered, as a percentage.

Name	Type	Description
id	Int32	0 on the AI row.
name	String	Name
resolved	Int32	Tickets resolved in the window that are assigned to this user RIGHT NOW - Deskhero does not record who resolved a ticket, so reassignment moves the credit. The card's footnote says so.
replies_sent	Int32	Outbound replies the user sent in the window.
average_first_reply_sec	Double (nullable)	Average first reply sec
first_reply_sla_pct	Double (nullable)	First reply sla pct
first_reply_sla_measured	Int32	Measured first-reply clocks behind first_reply_sla_pct, so a thin sample is visible.
is_ai	Boolean	True for the highlighted AI row.

Name	Type	Description
from	DateTime	First day of the window, workspace-local.
to	DateTime	Last day of the window, workspace-local.
previous_from	DateTime (nullable)	First day of the comparison window. Null when not comparing.
previous_to	DateTime (nullable)	Last day of the comparison window. Null when not comparing.
time_zone	String	IANA id of the zone every bucket and boundary was cut in.
granularity	String	"hour", "day" or "month" - the width of one point in every series below.
timeframe	ENUM dashboard_kpi_timeframe	Which preset produced this window (CUSTOM when from/to were supplied).
compare	Boolean	True when the previous-period figures are populated.

Name	Type	ReadOnly	Description
current	Double (nullable)		Current
previous	Double (nullable)		The same figure over the previous window. Null when not comparing, or when there is no history.

Value	Name	Description
0	UNKNOWN	UNKNOWN
1	TODAY	TODAY
2	YESTERDAY	YESTERDAY
3	THIS_WEEK	THIS_WEEK
4	LAST_4_WEEKS	LAST_4_WEEKS
5	LAST_12_WEEKS	LAST_12_WEEKS
6	ALL_TIME	ALL_TIME
7	CUSTOM	Stats only: the caller supplies from and to instead. Resolving this without dates is an error, so the shared GetTimeFrame() extension deliberately refuses it.
8	LAST_12_MONTHS	LAST_12_MONTHS

Generated Aug 4, 2026 18:37