Files

Download

Redirects to a pre-signed storage URL that is valid for 30 minutes, using the filename from the path as the download filename. Access is derived from the entity the file hangs on (ticket, list entry or knowledge base article) or from having uploaded it, the result is cached per entity, and files whose malware scan is still running can be downloaded while files in other states cannot.

GET /api/{tenant:minlength(2)}/v{version:apiVersion}/files/download/{id}/{entity}/{entity_id}/{filename}

Authorisation: Minimum role: USER

Request arguments

Name	Type	Source
id	Int32
entity	String
entity_id	String
filename	String

Request body example

Response

Status: 302 (Found)
Type: Void

Wrapper

Other statuses: 400 (BadRequest), 403 (Forbidden)

Response body example

Generated Aug 4, 2026 18:37