Auto saves
Get one
Returns the calling User's own unsaved draft for an entity type, for example a half written ticket reply or article, keyed by the entity plus the optional_id of the record being edited (leave it out for a draft of a new record). Data comes back null when there is no draft, and for ticket, conversation and knowledge base drafts the attachments staged with the draft are resolved and included.
GET
/api/{tenant:minlength(2)}/v{version:apiVersion}/auto_saves/{entity}
Request arguments
| Name | Type | Source |
|---|---|---|
| entity | ENUM entity | |
| optional_id | Int32 | Query |
Request body example
Response
Response body example
DTO_auto_save
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| entity | ENUM entity | Entity | |
| optional_id | Int32 (nullable) | Optional id | |
| data | JObject | Data |
ENUM entity
| Value | Name | Description |
|---|---|---|
| 0 | UNKNOWN | UNKNOWN |
| 1 | LIST | LIST |
| 2 | GROUP | GROUP |
| 3 | USER | USER |
| 4 | LIST_ENTRY | LIST_ENTRY |
| 5 | TICKET | TICKET |
| 6 | SEARCH | SEARCH |
| 7 | INVOICE | INVOICE |
| 8 | KNOWLEDGE_BASE | KNOWLEDGE_BASE |
| 9 | SCRAPED_ITEM | SCRAPED_ITEM |
| 10 | FIELD | FIELD |
| 11 | TICKET_CONVERSATION | TICKET_CONVERSATION |
| 12 | EXPORT | EXPORT |
| 13 | EXTERNAL_PRODUCT | EXTERNAL_PRODUCT |
| 14 | TEMPLATE | TEMPLATE |
| 15 | PROFILE_API | PROFILE_API |
| 16 | FAQ | FAQ |
Generated Aug 4, 2026 18:37