Tickets
Get logs
Returns the change timeline recorded against the ticket and all of its conversations, covering field edits, automation runs, SLA transitions and merges, with system-only rows such as language detection and locked-settings automations left out. Both the conversation lookup and the log lookup stop at 1000 rows, so very long tickets can be truncated.
GET
/api/{tenant:minlength(2)}/v{version:apiVersion}/tickets/logs/{id}
Request arguments
| Name | Type | Source |
|---|---|---|
| id | Int32 |
Request body example
Response
Response body example
DTO_log_item
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| created_by | DTO_reference_user | Created by | |
| automation | DTO_reference | Automation | |
| id | String | Id | |
| property_name | String | Property name | |
| property_title | String | Property title | |
| old_value | String | Old value | |
| new_value | String | New value | |
| created_date | DateTime | Created date |
DTO_reference_user
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| profile_pic | String | ReadOnly | Profile pic |
| String | ReadOnly | ||
| id | Int32 | Id | |
| label | Object | ReadOnly | Label |
DTO_reference
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| id | Int32 | The id of the reference | |
| label | Object | ReadOnly | Name/Label from referenced object. |
Generated Aug 4, 2026 18:37