Automations

Possibilities

Returns the ticket properties an automation condition can be built on (requester email, requester email domain, message subject, message body and the AI evaluated catch all), each with the condition types allowed for it. Passing v greater than 0 adds the Language condition, with the tenant's source languages as its options.

GET /api/{tenant:minlength(2)}/v{version:apiVersion}/automations/possibilities

Authorisation: Minimum role: USER

Request arguments

Name	Type	Source
v	Int32	Query

Request body example

Response

Status: 200 (OK)
Type: DTO_automation_possibility[]

Wrapper: DTO_response_wrap

Other statuses: 400 (BadRequest), 403 (Forbidden)

Response body example

DTO_automation_possibility

Name	Type	Description
field_options	DTO_reference[]	Field options
field_key	String	Field key
field_label	String	Field label
field_placeholder	String	Field placeholder
condition_types	automation_condition_type[]	Condition types
show_condition_types	Boolean	Show condition types
is_default	Boolean	Is default

DTO_reference

Name	Type	ReadOnly	Description
id	Int32		The id of the reference
label	Object	ReadOnly	Name/Label from referenced object.

Generated Aug 4, 2026 18:37