Tickets

Unread

Clears the read date on the ticket and on every one of its conversations and resets their view counts, so the whole thread reads as new again rather than just the ticket row. The change is also pushed to the linked Microsoft or Google mailbox so the underlying messages are marked unread there.

PUT /api/{tenant:minlength(2)}/v{version:apiVersion}/tickets/unread/{id}

Authorisation: Minimum role: USER

Request arguments

Name	Type	Source
id	Int32

Request body example

Response

Status: 200 (OK)
Type: DTO_acknowledgement

Wrapper: DTO_response_wrap

Other statuses: 400 (BadRequest), 403 (Forbidden)

Response body example

DTO_acknowledgement

Name	Type	ReadOnly	Description
message	String		Message

Generated Aug 4, 2026 18:37