Ticket follow ups
Get
Returns the ticket's most recent follow-up, or null when none has been scheduled.
GET
/api/{tenant:minlength(2)}/v{version:apiVersion}/ticket_follow_ups/{ticket_id}
Request arguments
| Name | Type | Source |
|---|---|---|
| ticket_id | Int32 |
Request body example
Response
Response body example
DTO_ticket_follow_up
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| version | String | Activation version used to prevent overwriting another User's changes. | |
| state | String | ACTIVE, COMPLETED, CANCELED or UNAVAILABLE (deployment prerequisites are not enabled). | |
| due_at | DateTime | Deadline in UTC. | |
| target_status | DTO_reference_color | Future status, resolved from the workspace's configured statuses. | |
| expected_status_id | Int32 | Current status expected when this follow-up runs. | |
| created_by | DTO_reference_user | User who scheduled this follow-up. | |
| created_at | DateTime | When this activation was saved, in UTC. | |
| reason | String | Reason a completed or canceled follow-up stopped waiting. |
DTO_reference_color
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| bg_color | String | ReadOnly | Bg color |
| text_color | String | ReadOnly | Text color |
| id | Int32 | Id | |
| label | Object | ReadOnly | Label |
DTO_reference_user
| Name | Type | ReadOnly | Description |
|---|---|---|---|
| profile_pic | String | ReadOnly | Profile pic |
| String | ReadOnly | ||
| id | Int32 | Id | |
| label | Object | ReadOnly | Label |
Generated Sep 26, 2026 15:50